Anglia Telecom Centres Limited will provide communications for a customer in an accessible format due to any disability they have. Please let us know if you require this service, it is free of charge. If you require a bill to be provided in an accessible format you will need to arrange this with O2 directly.
The emergency relay service provides customers who are deaf, hard of hearing or speech impaired access to the emergency services via SMS, you need to register in order to use this service. For more information, including on how to register, please use the following link https://www.relayuk.bt.com/.